While we welcome customers to submit claims to their insurance providers, it’s important to note that Onsite Clinical Care is currently not contracted with any insurance companies. This is primarily due to the nature of our at-home kit, which eliminates the need for a doctor’s visit. We regret to inform you that we cannot guarantee approval of insurance claims. We recommend checking with your insurance provider to determine the coverage and reimbursement options available for our services.

At this time, the patient taking the test must be at least 18+ in order to register on our site. 

Unfortunately, we cannot service Alaska, California, Hawaii, Maryland, New York, New Jersey, and Rhode Island residents at this time. We also cannot service outside of the Continental United States.

CLIA (Clinical Laboratory Improvement Amendments) regulations vary by state and require a written or electronic request for patient testing. States that allow Direct Access Testing (DAT) are an exception to this rule – consumers are allowed to take a test without a requisition authorized by a physician. Onsite Clinical Care works with a physician network to authorize tests in all states where our tests can be purchased. 

By selecting Local Pickup and Self Collection Appointment you will use the link provided in your order confirmation email to schedule a time and choose your pickup location. During your appointment time we also allow you the option to complete your self-collection in privacy at our location. 

If you have selected the option to pickup your order from Onsite Clinical Care, you will need to first schedule your pickup date and time using the link provided in your confirmation email. 

Visit us in Chicago
5214 N Western Ave. Suite 102
Chicago, IL 60625

Visit us in Evanston
2521 Gross Point Rd. Suite 1B
Evanston, IL 60201

When you select Local Pickup and Self Collection Appointment, you will need to book your pickup date and time using the link provided in your order confirmation email. We recommend scheduling your order pickup time as soon as possible. 

We can only hold orders for 5 business days from the order date
If an order is not picked up within that time Onsite Clinical Care will cancel the order and refund the original payment method.

If you have difficulty finding a scheduling date and time within the 5 business day period, reach out to our service team service@onsiteclinicalcare.com

Review your appointment confirmation email and select the option to reschedule if that date and time no longer works for you. If you need additional help rescheduling, reach out to our service team at service@onsiteclinicalcare.com

If you missed your pickup time, we will consider it a cancelled appointment that you can reschedule using your appointment confirmation email. Again, for any additional help to reschedule reach out to our service team at service@onsiteclinicalcare.com

If you are local to Illinois, we offer pickup and privacy for you to complete self collection at one of our locations.

1.   Select “Local Pickup & Self Collection Appointment” at checkout 
2.   Complete Checkout 
3.   Schedule your Pickup and Self Collection Appointment using the link located in your order confirmation email 
4.   Arrive for your Appointment!

Our test registration will not require you to upload any photo ID! Get tested with confidence at home or at one of our locations!

If your order has not yet shipped, you are eligible for a 100% refund. Once orders have shipped, we will not be able to cancel the order.

All orders that have been processed and received results are not eligible for any refunds. In no case can Onsite Clinical Care accept returned/unused tests, if you have already received your order and decide you no longer wish to use the kit, we ask that you dispose of it. 

All test kits must be registered and returned to the lab within 5 months of purchase. In addition, unregistered kits expire after 3 months. Any samples that are delivered to the lab after this time will not be processed. We are unable to provide a replacement kit due to expiration.