Privacy Policy.
Last Updated: November 27, 2023
Onsite Clinical Care and Onsite Diagnostic Labs respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy describes the practices of Onsite Clinical Care, Inc., Onsite Diagnostic Labs and its affiliates, predecessors, successors, and subsidiaries (“we,” “us,” or “Onsite”), including when you visit any Onsite website (“Websites”), use any affiliated applications (“Apps”), or otherwise provide data to Onsite. We refer to your access to and use of Onsite Clinical Care, Inc. and Onsite Diagnostic Labs Website, Apps, and other services provided by Onsite including but not limited to your use of this website and any purchase and uses of products and / or services available through the website as the “Service” or “Services”.
By creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are automatically accepting and acknowledging the most recent version of this Privacy Policy.
If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual’s behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
By using this site, you represent that you are at least eighteen (18) years old or that you are the age of majority in your state or province of residence, whichever is greater, and you have given us your consent to allow any of your minor dependents to use this site.
1. Information You Provide to Us.
We collect a variety of information that you provide directly to us. For example, we collect information from you through:
•
•
•
•
•
•
Uploads or posts to the Services
The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you may include:
•
•
•
•
•
•
•
•
•
Any other information you choose to directly provide to us in connection with your use of the Services.
2. Information We Collect Through Automated Means.
We collect certain information about your use of the Services and the devices you use to access the Services, as described in this Section. As discussed further below, we and our service providers (which are third party companies that work on our behalf), may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.
Our Websites. When you use our Websites, we may collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes (including device IDs) referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites, the date and time you used the Services, error logs, and other similar information.
Our Apps. When you use our Apps, we may receive certain information about the mobile phone, tablet, or computer used to access the Apps, including a mobile device identifier, IP address, operating system, version, Internet service provider, browser type, domain name and other similar information, whether and when you update the Apps, date and time of use, and how you use the Apps, including time spent in different portions of the Apps.
Location Information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) from your computer or mobile device. This information allows us to enable access to content that varies based on a user’s general location (e.g., to provide you with accurate sales tax information and to deliver content customized to your location).
Our Use of Cookies and Similar Online Tools. To collect the information discussed in this Section, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. We use these technologies to offer you a more tailored experience.
•
•
•
•
•
•
Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email that are designed to: (1) collect usage information like ad impressions or clicks and email open rates; (2) measure popularity of the Services and associated advertising; and (3) access user cookies.
As we adopt additional technologies, we may also gather information through other methods.
3. Information We Receive From Other Sources.
We work closely with third parties (including, for example, physicians, medical professionals, and laboratories with whom we partner to provide you with the Services and their health care services, sub-contractors in technical, advertising networks, analytics providers, and search information providers). Such third parties will sometimes provide us with additional information about you.
4. Third-Party Use of Cookies and Other Tracking Technologies.
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Purposes For How We Use Your Information.
In connection with providing you with the Services, we may use your information to:
•
•
•
•
•
•
•
•
•
•
•
•
Combined Information. For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use and share such combined information in accordance with this Privacy Policy.
Aggregate/De-Identified Data. We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors.
Online Analytics and Advertising.
1.
Online Analytics
We may use third-party web analytics services on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; try to locate the same unique users across multiple browsers or devices to better tailor services and features; and provide certain features to you.
If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
2.
Online Advertising
The Services may integrate third-party advertising technologies (e.g., ad networks and ad servers such as Facebook, Google Ad Words, and others) that use cookies and other technologies to deliver relevant content and advertising, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your searches, demographic data, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services.
We sometimes provide our customer information (such as email addresses) to service providers, who may “match” this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to provide you with more relevant ads when you visit other websites and mobile applications.
We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device you use to access the Services by non-affiliated third party advertising network services.
How we share and Disclose your information.
We may share your information for our business purposes in the following ways:
•
Affiliates and Subsidiaries. We may share information we collect within and across any affiliates or subsidiaries to deliver products and services to you, ensure a consistent level of service across our products and services, and enhance our products, services, and your customer experience. We may provide you with information about Onsite’s products and services by letter, email, text, telephone, or other forms of communication. We may also provide you with information about third-party businesses, products, and services by letter, email, text, telephone or other forms of communication.
•
Service Providers. We may provide access to or share your information with select third parties who use the information to perform services on our behalf (“Service Providers”). They provide a variety of services to us, including but not limited to marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, and auditing and legal services. These entities may also include health care organizations, pharmacies, and other third parties we use to support our business or in connection with the administration and support of the Services.
•
Third Party Disclosure of Participant Information. The Service Providers may disclose the test results, which may include alcohol or drug abuse information and/or HIV-Related/AIDS testing-related information, if applicable, to Participant’s healthcare provider, or any other third party requesting that Participant take the laboratory test(s), and to the extent required by law, applicable federal, state, or local governmental entities in order to monitor for certain communicable diseases. The Service Providers may also disclose test results to their related partners, associates, and employees as necessary to conduct their business functions (e.g., provide test results, provide health care consulting services, etc.).
•
Protection of Onsite and Others. By using the Services, you acknowledge and agree that we may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to: (a) comply with legal process (e.g. a subpoena or court order); (b) enforce our Terms of Service this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of Onsite, its agents and affiliates, its users and/or the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.
•
Business Transfers. As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, (including in contemplation of such transactions) user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third-party, customer information (including your email address) would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.
•
Public Forums. Certain features of our Services may make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and we may use it for any purpose (including in testimonials or other marketing materials). For example, if you submit a product review on one of our sites, we may display your review (along with the name provided, if any) on other Onsite websites and on third-party websites. Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using these features.
•
Consent. We may also disclose your information in other ways you direct us to and when we have your consent.
•
Aggregate/De-Identified Information. We reserve the right to create Aggregate/De-Identified Data from the information we collect through the Services and our sharing of such Aggregate/De-Identified Data is in our discretion.
Third Party Services and Notices About Health Information.
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices, including data privacy and security process and standards of any third parties, including physicians and other health care providers using the Services, the manufacturer of your mobile device and other IT hardware and software, and any other third party mobile application, website, or service to which our Services may contain a link. These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.
How We Protect Your Information.
Onsite takes a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk.
Where we have given you (or where you have chosen) a password that enables you to access the Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. The information you share in public areas may be viewed by any user of the Services.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a SHA-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.
Revisions to Our Privacy Policy.
We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review it periodically. The date this Privacy Policy was last revised is identified at the top of the document. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. If we make a material change to the Privacy Policy, we will provide you with appropriate notice in accordance with legal requirements. Your continued use of our Websites or Apps after such amendments (and notice, where applicable) will be deemed your acknowledgment of these changes to this Privacy Policy.
Retention of Information.
Onsite may retain your information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Service. Onsite may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by Onsite or as required by law.
Contacting Us.
If you have any questions about this Privacy Policy or Onsite’s privacy practices, please contact us at:
Onsite Clinical Care Inc.
2521 Gross Point Road
Suite 1B
Chicago, IL 60201
service@onsitediagnosticlabs.com
Protected Health Information.
In using components of the Service, you may also provide certain health or medical information that may be protected under applicable laws. One or more of allied health professionals, or laboratories (the “Providers”) that provide services to you through Onsite’s Service may be a “covered entity” or “business associate” under HIPAA, and Onsite may in some cases be a “business associate” of the Providers.
It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Onsite or the Providers. To the extent Onsite is deemed a “business associate” however, and solely in its role as a business associate, Onsite, may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to the Providers (“PHI”). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws.
By accessing or using any part of the Service, you are agreeing that even if HIPAA does apply to Onsite or the Providers, any information that you submit to Onsite that is not intended and used solely for the provision of diagnosis and treatment by the Providers is not considered Protected Information, and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information.
